
Refund Policy
Division: Workforce Solutions
SCC Policy Number: SP5.4.3-1
Issued: January 25, 2019
Reviewed: May 2, 2022
Revised: August 9, 2021
Approved SCC President/CEO: September 24, 2021
Reference KCTCS Policy: 5.4.3 KCTCS Refund Policy
Policy:
Not for Credit Refunds – (Campus CE*)
REFUND POLICY: Full refunds are given for all courses cancelled by Workforce Solutions.
WORKFORCE SOLUTIONS CLASSES (EXCLUDING LINEMAN CLASSES): Full refunds will be given if the student cancels their registration at least three (3) business days prior to the course starting date. After that, no refunds will be granted, no exceptions. The refund process could take up to three (3) to four (4) weeks.
LINEMAN REFUND POLICY: Full refunds will be given if the student does not return on the 2nd day of class. After that, no refunds will be granted, no exceptions. The refund process could take up to three (3) to four (4) weeks.
*All classes must be paid in full by the first day of class.
For Credit Refunds – (PeopleSoft**)
REFUND POLICY: Full refunds are given for all courses cancelled by Workforce Solutions.
M40* Session For-Credit Classes Refund Policy:
Full refunds will be given if the student cancels registration prior to the course starting date. After that, no refunds will be granted, no exceptions. The refund process could take up to three (3) to four (4) weeks.
*This session includes all credit classes that have a length of one (1) to six (6) days, including all Saturdays and Sundays, but excluding KCTCS recognized holidays. All other credit classes will be set up in the regular term sessions and will follow the refund dates in the following section.
All other for-credit classes refund policy:
(Refund policy is on page 48 of the KCTCS catalog)
Session |
100% |
50% |
No Refund |
16-week |
Within 7th day |
8th-29th day |
After 29th day |
15-week |
Within 7th day |
8th-27th day |
After 28th day |
14-week |
Within 6th day |
7th -25th days |
After 25th day |
13-week |
Within 6th day |
7th-24th days |
After 24th day |
12-week |
Within 5th day |
6th-22nd days |
After 22nd day |
11-week |
Within 5th day |
6th-20th days |
After 20th day |
10-week |
Within 4th day |
5th-18th days |
After 18th day |
9-week |
Within 4th day |
5th–16th days |
After 16th day |
8-week |
Within 4th day |
5th-15th day |
After 15th day |
7-week |
Within 3rd day |
4th-13th days |
After 13th day |
6-week |
Within 2nd day |
3rd-10th days |
After 10th day |
5-week |
Within 2nd day |
3rd-9th day |
After 9th day |
4-week |
Within 1st day |
4th-7th days |
After 7th day |
3-week |
Within 1st day |
2nd-5th days |
After 5th day |
2-week |
Within 1st day |
2nd-4th days |
After 4th day |
1-week |
Within 1st day |
2nd day |
After 2nd day |
*Calendar days of the session, including all Saturdays and Sundays, but excluding KCTCS recognized holidays.
PEOPLESOFT REFUNDS
Student refunds for credit card payments in PeopleSoft are refunded back to the credit card. These refunds are processed by KCTCS each Thursday.
Student refunds for cash or check payments in PeopleSoft are refunded thru the Bank Mobile process. Students will have to activate their Bank Mobile account and select a refund choice.
THIRD PARTY:
A third-party contract should be established and the student attached to that contract with payment from the third party posting to the contract as well.
Third Party credit card refunds are a manual process. The Business Office will gather the following information and send it to Libby Harris at KCTCS, who then processes the refund on the third-party contract and to the third party’s credit card that was used to make the original payment:
- Date of original payment
- Org ID
- Student ID
- Contract #
- Refund amount
Third party refunds for cash or check payments will need a completed BA8 with documentation using chart string below. Documentation should include a copy of the original payment, a copy of the students’ schedule and bill, and a copy of the third-party account. The BA8 should be routed to Barbara Hall for processing.
Business Unit |
Fund |
Dept. |
Program |
Class |
Account |
|
REFUNDS - 3rd party PeopleSoft |
68140 |
01 |
999999 |
99999 |
00 |
12100 |