ConceptKCTCS/KCTCSConcept FAQs | Kentucky Community & Technical College System

FAQs

Here are some frequently asked questions we receive from prospective or current students. If your question is not covered here or you need more information, please contact us--we'll be more than happy to help!

I have a question about a course or academic program (availability, transfer, etc.).

Please contact the KCTCS College you attend or may attend.

How long do Students and Graduates continue to have access to Email and Student Self-Service?

Students who are enrolled in a current or future term have access to Email and Student Self-Service and continue to have access through the end of the last term in the next calendar year after their enrollment. That is, a student who enrolls in a term anytime this year will continue to have access to Email and Student Self-Service through the end of Fall term next year.

This also applies to recent Graduates. That is, a student who enrolls in and graduates in a term anytime this year will continue to have access to Email and Student Self-Service through the end of Fall term next year.

Students who are discontinued will not have access to email beyond the term in which they were enrolled.

Where can I find help for my student e-mail account or my student self-service account?

Who do I speak with about financial aid questions?

First contact the financial aid staff at the KCTCS college you attend, and be sure to review our online financial aid information.

What Online courses are offered?

See the KCTCS Online: Learn by Term, KCTCS:Learn on Demand web sites or contact the Kentucky Virtual Campus for information or questions about online courses.

How can I tell what colleges offer the program or courses I am interested in?

Information about academic programs and courses as well as what colleges offer them can be found in our online catalog. You can also contact the college nearest you.

Who do I contact about registration, my class schedule, exam times, etc.?

Contact your college or instructor(s) about class meeting times, class questions, exam schedules and any other matters regarding your class schedule.

How do I request a transcript?

To obtain a transcript, please contact the KCTCS College you attended.